Although something like "Domino Administration Requests" makes sense, it would be difficult to change without breaking backward compatibility. Other options include:

1) Train your users to email your help desk, not your admin group
2) Rename your group so it doesn't start with "admin" (something like Domino Administrators, Notes Administrators, Acme Email Administrators, etc.)

another option is to use the document properties of the Admin Requests entry in the directory and allow only your administrative groups and servers to read the document. It will not then be visible to general users

Thanks Paul, I'll look into that.

Tom, I'm not talking about IT administrators, rather an admin team with PAs and the like.

I'm not sure that backward compatability would be a problem, surely once you've upgraded to a new version of the server then the new name would take effect, although I guess mixed environments might have a problem.

Oh, and as for the training users, you don't think we've tried...:)

(we even have an action in the mail template for emailing the admin team so they don't have to use the email address, but people just don't get it).