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Rename 'Administration Requests' 
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: Domino Administrator / Directory
: admin
: Dan King2497 10 Dec 2007
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Can we have a generic name for the Administration Requests that doesn't involve the word Admin at all. I'd suggest something like 'Server Requests'.
 
We, as I'm sure other companies do, have an admin team that people want to email frequently. We're constantly getting requests to remove these 'other' admin names from the directory because people get confused when they see the list of choices.



1) Tom McArthur1017 (10 Dec 2007)
Although something like "Domino Administration Requests" makes sense, it would be difficult to change without breaking backward compatibility. Other options include:

1) Train your users to email your help desk, not your admin group
2) Rename your group so it doesn't start with "admin" (something like Domino Administrators, Notes Administrators, Acme Email Administrators, etc.)
2) Paul Davies12316 (10 Dec 2007)
another option is to use the document properties of the Admin Requests entry in the directory and allow only your administrative groups and servers to read the document. It will not then be visible to general users
3) Dan King2497 (10 Dec 2007)
Thanks Paul, I'll look into that.

Tom, I'm not talking about IT administrators, rather an admin team with PAs and the like.

I'm not sure that backward compatability would be a problem, surely once you've upgraded to a new version of the server then the new name would take effect, although I guess mixed environments might have a problem.
4) Dan King2497 (10 Dec 2007)
Oh, and as for the training users, you don't think we've tried...:)

(we even have an action in the mail template for emailing the admin team so they don't have to use the email address, but people just don't get it).










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