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Remove the Open option for attachments 
Use this IdeaSpace to post ideas about the Notes Client.

: 0
: 13
: 13
: Notes Client / Other
: attachments
: Karen Hooper4022 25 Mar 2008
: / Email
Many end users don't understand the difference between Open and Edit and users who are now on version 7 or 8 are still Opening attachments and doing a Save As if they edit it in it's original program.  I tell them to consider the Open as similar to opening a Read Only file.  Apparently Outlook has only the option of Edit.  Either remove the Open option or change it to Read Only.

1) Bill Malchisky9254 (27 Mar 2008)
As Edit introduces different technology than Open, it would require a lot of re-coding that is unnecessary. Many of my clients *love* the Edit option, and understand the Open option, as they have used it for years. There is no perfect solution.
2) Harkpabst Meliantrop3248 (01 Apr 2008)
Nobody was talking down the "Edit" option, right?
Personally, I'd probably like it to be named "View" instead of "Open".
3) Harkpabst Meliantrop3248 (01 Apr 2008)
Well, a typical case of think before you post (again): Right now, there are both options and I would like the "View" options to behave like the "Open" option today, and only use the internal viewer, if there's no external program registered for this file type.
4) Karen Hooper4022 (03 Apr 2008)
@1 - The Edit option is fantastic, hence I am saying only give the that option because you can edit something and then just close it, you are not forced to edit it. For example I am currently training 6 end users who have been using Lotus Notes from between 1 week to 1 month. The have only used the Open button and done the Save As option. Once I explained the difference between edit and open they were happy and got it. The problem, it had to be explained! You can open an attachment with the Edit option just as easlily as you do with the Open option. I think the re-coding would be worth it.

@2 & 3 - like that idea, I think the viewer is way under utilised.
5) David Lundy1648 (17 Apr 2008)
Personally, I think the "Edit" option should be removed completely. It implies to the user that they're "editing" the embedded object, rather than a temporary copy. Many of our users have "lost" documents in this way because they "Edit", then save through the native app. The changes get saved in the temp doc instead of the embedded object and they get confused why their changes "didn't save."

We should go with @2 and 3, renaming the "Open" option and remove "Edit" altogether. OR, flag any document launched via "Edit" as read-only to force the user to use "Save As". My $0.02.
6) Harkpabst Meliantrop3248 (17 Apr 2008)
David, as of Notes 6 users should not use changes to attached documents, IF they would pay attention to the fact, that Notes asks them to save the Notes document as well. But of course, 1) users never read what popup boxes tell them and 2) it is not really intuitive.

So, the Edit option can be a big time saver for well trained users, but it is a potential danger for the casual or not so much technically involved user. During the public discussion on Mary Beth's blog about new features in Notes 8, the standard answer would have been: Make it configurable through policies.
7) Harkpabst Meliantrop3248 (17 Apr 2008)
Replace "use" with "loose", and my above comment may just start to make sense ...


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