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Change the way you, as a customer, can weigh on SPR's 
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Use this IdeaSpace on how to improve the Lotus section of the developerWorks site.

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: Lotus Technical Information / Other
: spr
: Mathieu Pape7675 19 Jun 2013
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I've opened quite a lot of PMR's over time. A lot of them do not get any further than "an SPR exists but has no or not enough weight; if enough weight then it will be fixed". Weight is given by opening a PMR. This is of course an understandable way of doing.
 
The thing I experience with my customers though (I've had some 150 over the years) is that they are not very willing to open PMR's for obvious or old (non critical) bugs as this costs them time (and thus money, whereas they already pay their annual software maintenance). The PMR system to get simple bugs corrected is rather tedious (have to describe the problem, the environment, when it happens, ...).
 
Why not have a kind of ideation system (such as this one as an example) where customers who have paid their maintenance could, in a very simple and quick way, weigh (officialy) on SPR's they are concerned with?
 
I'm sure I'm not alone in this : http://www-10.lotus.com/ldd/bpmpblog.nsf/dx/how-long-standing-problems-in-notesdomino-stay-around-so-long?opendocument&comments#anc1





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