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For whatever reason, on occasion the HTTP password does not get synchronized with the Notes password. Add a way to manually force synchronization, like a menu option (File - Security - Synchronize Notes and HTTP/Sametime passwords) or as a button on the User Security dialog.
Yes, users can set the password by editing their person document, but they may enter the password incorrectly, they do not have author access to their person document in all environments, and that is far more difficult to talk a user through.
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