: 4582 | 108668 | 12353

Periodic evaluation of potential activityowners (claimed activity) 

: 14
: 14
: 0
: Lotus Workflow
: activityowner, workflow, evaluate, periodic, out-of-office, ooo, ooop
: Dirk Stelloh2259 24 Sep 2009
:
: / Email
Lotus Workflow features a great out-of-office handling. It evaluates the potential activityowners to the surrogates if none of the configured activityowners is in the office. But some cases are not handled well:
 
Scenario: Claimed activitiy - Leaving unexpected
  • A workflow is routed to a group of persons.
  • John Doe claims the job.
  • John Doe does not finish the job but is unexpectedly unavailable for a longer period of time.
  • The job cannot be processed by anyone until an administrator reroutes the job.
 
Better: Allow to configure jobs to be put back into the status unclaimed after a configurable amount of time (of inactivity?), so the other potential activityowner can claim and finish the activity.



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