Thank you for your feedback, Bill. I'll try to find the correct person to respond.

Why doesn't IBM use the HA capabilities in their products instead?

Hi Kendra, it's been over three months. Any progress on this matter? I haven't seen any progress on my end and am curious. Also, getting this site to work with FF on Linux would be nice, especially since IBM is marketing the IBM Client for Smart Work, uses it internally for over 50k users, and it should allow customers utilizing that solution a way to get IBM software via Passport Advantage.

Thank you for your assistance.

@2 One would think that should happen and I would support that too. All I can surmise is that this is a cost center rather than a profit center and thus, it would be too expensive from their perspective. Now, I admit that my opinion is conjecture, so view it from that lens. Perhaps if IBM reads this comment, they can provide some fact-based input.

Appreciate the post, Ninke.

A Passport Advantage representative sent me the following information:

The normal window for system maintenance is Saturday 9pm eastern to Sunday 7am eastern. This is not a regular occurrence ;however, the system admin folks have this window to schedule such infrastructure work. As we are not always notified of work efforts happening, we can look to post a headline in the news section of PAO to just make a statement that this is the normal system maintenance window.

We did recently implement a system message board directly on the home page to inform customers of planned outages such as our releases. In addition, customers see the following message when the site is put into maintenance mode:

"Please accept our apologies.
Our system is currently unavailable due to system upgrades.
We expect the system to be available on <date>
Please come back and visit us at that time."

Thanks, Kendra. I did notice that sign this weekend on the PAO site, as well as Fix Central too. Very nice to see. I do think the normal maintenance window posted is a good thing and will help make individuals happier. Thank you.

From experience, there seems to be a *lot* of midweek outages after 11p ET, for which I have been tripped-up at client sites or my own system maintenance. So, the next logical step would be to ensure that if there are impromptu midweek support needs, that they are also included in the support banner. For this to occur, as you are not always notified, the support team needs to inform you, or at least have a link established so their internal/team announcement(s) affecting your site, trip a banner message on your site. I appreciate your assistance on this matter.

Finally, any luck with the Firefox support for PAO? (See @3 above) . If you would like to continue this via a different medium, I would be happy to do so.

I appreciate very much your assistance.

@5 Kendra...I have a viable solution on the Firefox matter, which just became available. So, no need to consume your time therein. I would be thrilled to hear any thoughts you might have on the next step mentioned in paragraph two of @6, above.

Thanks again for your interest and assistance. I really appreciate it.

Hi again, Bill. Please follow up with Sue Joe at sue_joe@us.ibm.com. She will be better able to answer your questions. Thanks for your feedback!